When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice.The way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
How do I clean my jewelry?
Bring it back to the basics. You should complete a weekly home cleaning routine to keep your moissanite jewelry sparkling at its finest. Soak your moissanite jewelry in warm water for 10 minutes with gentle dish soap. Grab a soft toothbrush and gently scrub those hard-to-reach areas (while being cautious around the prongs). Once your jewelry is looking its best, you can rinse it off and leave it to dry.
Why choose Moissanite over Diamonds?
Moissanite has the most brilliance of any gem in the world. Brilliance is measured by the amount of light reflected back at your eye. In other words, moissanite is measurably more beautiful than diamonds. In addition to its surface toughness, moissanite can withstand much higher temperatures than diamonds. Moissanite is 9-9.5 on the Mohs Scale of hardness.
What is Zircon?
Zircon is a natural, magnificent and underrated gemstone that has been worn and treasured since ancient times. This gemstone has a naturally high refraction. It is not cubic zirconia.
I didn't find what I was looking for, What do I do?
Send an email to us at MetopiaDesigns@gmail.com, explaining what it is you are looking for. We just might have something hidden away that you might like!